1. In studies in which formal planning did not lead to higher performance, ____________. a. the…

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1. In studies in which formal planning did not lead to
higher performance, ____________.
a. the external environment often was the culprit
b. management’s execution of the plans was most often the
reason for failure
c. employees’ implementation of the plans was the primary
reason for failure
d. lack of communication was most often the reason for

2. Governmental regulations, powerful labor unions, and other
critical environmental forces constrain managers’ options and __________ the
impact of planning on an organization’s performance.
a. reduce
b. increase
c. neutralize
d. don’t affect

How Do Managers Plan?

3. Planning is often called the primary management function
because it ____________.
a. offers some basis for future decision making
b. creates the vision for the organizational members to
work toward
c. establishes the basis for all the other functions
d. sets the tone for the organizational culture

4. Planning involves two important elements: ___________.
a. goals and decisions
b. goals and plans
c. plans and decisions
d. goals and actions

5. Goals are objectives, __________.
a. and we use the two terms interchangeably
b. but goals are long term, and objectives are short term
c. but goals are used by top management, and objectives
are used by first-level management
d. but goals are used in reference to profits, and
objectives are used in reference to production output

6. Plans are documents that outline how goals are going
to be met and ___________.
a. define which department has what responsibilities
needed to accomplish the goals
b. tell what materials and processes are necessary to
fulfill the goals
c. identify how much capital is required to complete the
d. describe resource allocations, schedules, and other
necessary actions to accomplish the goals

7. __________ can evaluate whether an organization is
a. A goal is the only measure that
b. No single measure
c. Plans are also a measure that
d. Stakeholders are the only groups that

8. When managers
emphasize one goal, they ___________.
a. assure that the one goal will be accomplished even
above the established level
b. ignore other goals that must also be reached if
long-term success is to achieved
c. make the goal easier to be accomplished by all organizational
d. deny the organizational members the opportunity to
grow and develop

9. Using a single objective can result in unethical
practices because managers ____________.
a. want to satisfy the stockholders of the organization
b. will manipulate the outcomes reported to assure that
the one objective is achieved
c. will ignore other important parts of their jobs in
order to look good on that one measure
d. will use overtime to accomplish that single objective
without reporting it

10. Official statements of what an organization says and
what it wants its various stakeholders to believe are referred to as
a. real goals
b. stated goals
c. committed goals
d. comprehensive goals


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