Case Scenario: Communication Plan

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Overview

One important project planning activity is to create a communication plan that helps establish clear and efficient lines of communication. In this assignment, you will create a communication plan for the XYZ Business Workflow project.

Prompt

Create a communication plan for the XYZ Business Workflow software development project team. Use the scenario and project information from Project One, including the project plan documents you have created to inform your communication plan.

Specifically, you must address the following rubric criteria:

  • Show the line of communication between the members of the project team, the project manager, and the other stakeholders.
  • Describe the scope of communication for all stakeholders, including the frequency, level of detail, and recommended response time.
  • Outline the methods or techniques of communication the team should use based on the type of information they need to share.
  • Describe any specific communication processes, such as status meetings, escalation process, and so on.

For your response, you can draw on the course material, your experience, and research.

Guidelines for Submission

Submit a document of 2 to 4 pages containing the communication plan.

Module Four Case Scenario Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value
Line of Communication N/A Shows a clear line of communication that demonstrates the flow of information between members of the project team, project manager, and other project stakeholders (100%) Shows progress toward proficiency, but with errors or omissions; areas for improvement may include a few missing or incorrect lines of communication (55%) Does not attempt criterion (0%) 20
Scope of Communication Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner (100%) Describes what type of information should be shared by and with all stakeholders associated with the project; includes the frequency, level of detail, and recommended response time for different types of information (85%) Shows progress toward proficiency, but with errors or omissions; areas for improvement may include missing important stakeholders; missing or ineffective frequency, level of detail, or response time (55%) Does not attempt criterion (0%) 25
Methods of Communication Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner (100%) Outlines the methods or techniques of communication for key pieces of information with examples as needed; lists communication technologies to use where relevant (85%) Shows progress toward proficiency, but with errors or omissions; areas for improvement may include missing communication methods; missing, vague, or irrelevant examples; missing technologies (55%) Does not attempt criterion (0%) 20
Specific Communication Processes Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner (100%) Describes expectations for special communication processes such as status meetings, the escalation process, project progress, and so on; includes sender, recipients, or participants in the processes; lists the method and frequency of these communication processes (85%) Shows progress toward proficiency, but with errors or omissions; areas for improvement may include missing communication processes; missing or incorrect participants; missing or incorrect frequency or methods of communication (55%) Does not attempt criterion (0%) 20
Articulation of Response Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner (100%) Clearly conveys meaning with correct grammar, sentence structure, and spelling, demonstrating an understanding of audience and purpose (85%) Shows progress toward proficiency, but with errors in grammar, sentence structure, and spelling, negatively impacting readability (55%) Submission has critical errors in grammar, sentence structure, and spelling, preventing understanding of ideas (0%) 10
Citations and Attributions Uses citations for ideas requiring attribution, with few or no minor errors (100%) Uses citations for ideas requiring attribution, with consistent minor errors (85%) Uses citations for ideas requiring attribution, with major errors (55%) Does not use citations for ideas requiring attribution (0%) 5
Total: 100%
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