1. When do you engage in mindless vs. mindful listening? What tips can you provide to help someone be more mindful?
2. Think of someone you know who is not a very effective listener. Which of the barriers do they likely experience the most often? Which of the poor listening habits do they demonstrate? In what ways might it be possible to overcome some of those barriers and poor habits?
3. Think of a situation you recently experienced where one party wanted the other party to understand them. Which listening responses were used in that situation? After reading the section on “types of listening responses,” explain what other responses might have been useful.
4. Which of the listening responses do you normally tend to rely on? Which responses do you want to use more?

Answer the following questions by using the terms and concepts you learned from the chapter in your responses