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As mentioned in a discussion prompt earlier this term, the three pillars of healthcare are cost, quality, and access. This is frequently referred to as the Triple Aim. This week’s readings focus on the cost component of the Triple Aim. Two of the largest contributors to rising healthcare costs are the delivery of duplicative services and services that are delivered inefficiently. An example of the latter would be patients receiving care in an inappropriate venue, such as an emergency room for non-emergent care (care that could be provided in an urgent care facility or a primary care provider’s office). As a healthcare manager, what steps would you take to educate patients on the appropriate venue in which to seek healthcare. Keep in mind that the manner in which this is accomplished may impact your bottom-line (either negatively or positively).

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