Discussion Question 1
Supply chain management is a total systems approach to delivering manufactured products to the end customer. Using information technology to coordinate all elements of the supply chain from parts suppliers to retailers achieves a level of integration that is a competitive advantage not available in traditional logistics systems. (Bordoloi, p. 250). Supply chain modeling enables managers to evaluate which options will provide the greatest improvement in customer satisfaction at reasonable costs. (Bordoloi, p. 250). Part 1 of this assignment is to draw a supply or value chain of your organizational goods or services. Use Figure 9.1 “Supply Chain for Physical Goods” on p. 250 as a guide to complete this part of the assignment. Services can be considered as acting on people’s minds (e.g., education, entertainment, religion), bodies (e.g., transportation, lodging, health care), belongings (e.g., auto repair, dry cleaning, banking), and information (e.g., taxpreparation, insurance, legal defense). Thus, all services act on something provided by the customer (Bordoloi, p. 250). Part 2 of this assignment is to draw the bidirectional relationships between the service delivery organization, its supplier, and the customer. Use Figure 9.3 “Service Supply Bidirectional Relationships” on p. 250 as a guide to complete this part of the assignment. Make sure to provide details around these drawings that explain what is happening in each of the components and how the components are interrelated. Gartner states, “Balancing available resources against demand for those resources is essential to successful initiative completion” (Townsend, 2021). In the “8 BestPractices of Capacity Planning” by PlanView Practices of Capacity Planning
, Scott Townsend with Planview provides us with some strategies, best practices, and methodologies for capacity planning. Based on this and Chapter 13 (pp. 357-374) in your textbook, discuss the strategic role of capacity planning, some best practices thatyou may utilize within your organization, and how capacity planning could play a vital part in the delivery of services within your organization.
: Please make sure that you include a minimum of 2 APA references to your initial discussion post and 1 APA reference to your response posts.
Discussion Question 2
In the article “6 Types of Demand Forecasting” by the Fulfillment Lab
and Chapter 14 of your textbook (pp. 403-418), the importance of demand forecasting is discussed. According to the article, “Demand forecasting is the process of understanding and predicting customer demand in order to make smart decisions about supply chain operations, profit margins, cash flow, capital expenditures, capacity planning, and more.” If forecasting is so important to predicting customer demand, describe howyou will choose the right forecasting techniques and which ones you plan to use. Here is an article by Harvard Business Review entitled “How to Choose the Right Forecasting Technique” to help you think more about forecasting techniques:
Please make sure that you include a minimum of 2 APA references to your initial discussion post and 1 APA reference to your response posts.