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- A Service Department with complaints from 7% of its customers.
Neither department has detailed records of what the issues are. In your paper, recommend a proposed quality improvement plan based on the COPIS model. The recommendation should include the following:
- Build the justification for a quality improvement plan.
- Identify several approaches to customer service and describe one more in depth; illustrate the relationship between customer loyalty and output satisfaction.
- Design an output-control and measurement approach to improve process performance.
- Evaluate different process-improvement and management approaches.
- Justify a recommended process-improvement approach.
- Develop an input-measurement and management approach.
- Develop a supplier-management approach to improve input and supplier quality.
- Propose your customer-focused recommendations in your summary or conclusion.
You improvement plan must incorporate at least three scholarly sources in addition to the course text.
The Final Paper
- Must be five to seven double-spaced pages (1,500 – 1,750 words) in length (not including title and references pages) and formatted according to APA style as outlined in the Ashford Writing Center’s APA Style (Links to an external site.)