John Needles has been hired as a systems consultant for Arco Manufacturing. The company’s president,

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John Needles has been hired as a systems consultant for Arco Manufacturing. The company’s president, Barbara Arco, has told John that the company has been having numerous problems with late deliveries on customers’ orders. The problem has been very acute because the competition has taken away a lot of business by offering faster delivery times. John sets up an interview with the production supervisor to discuss the problem. The interview goes as follows: John: I have been hired to help alleviate any bottle-necks leading to late deliveries. Supervisor: I appreciate your offer to help, but I’m afraid that our problems can only be solved by some-one with a considerable amount of experience doing this type of work. John: I agree. That’s why I hope I can rely on you and your experience. Supervisor: I’m still afraid there isn’t much I can do for you. Perhaps it would be better if you work directly with Ms Arco. I have an awful lot of work to do and need to make a production deadline this afternoon. John: Perhaps I can come back later this afternoon? Supervisor: You’re welcome to come back, but again, I don’t think I can help you. Required John Needles seems to be having trouble communicating with the production supervisor. Discuss some possible causes of this problem, and make suggestions for overcoming it.

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