pareto chart

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Create a Pareto chart based on the information in the following table. First, create a spreadsheet in Excel using the data in the table. List the most frequent customer problems first. Use the Excel template called pareto_chart.xls, attached here, and check your entries so your resulting chart looks similar to the one on Figure 8-7. If you need assistance creating the chart, search online resources on how to create Pareto charts using Excel or contact your instructor.

Customer Complaint

Frequency/Week

Customer is on hold too long

90

Customer gets transferred to wrong area or cut off

20

Service rep cannot answer customer’s questions

120

Service rep does not follow through as promised

40

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