Proposal to Improve Staff Communication –

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HIM 510 Module Eight Short Paper Guidelines and Rubric

Overview: The hospital administrator at Mercy Vale has asked you to focus on ways to improve staff communication of important and critical results, which is one of the National Patient Safety Goals. Begin by investigating the current situation, then make your plans for improvement.

It is your job as the HIM director to use the EHR to verify that, for those patients who have critical results, each of those critical results was communicated to both the primary care physician and the ordering physician.

Prompt: In a short paper, propose a plan to improve staff communication. Specifically, include the following:

 Explain how you would go about analyzing the current situation at a healthcare facility.  Lay out the details of your proposal, including how you would proceed to improve staff communication of important and critical results.  Relate The Joint Commission’s Patient Safety Goals to your proposal.

Guidelines for Submission: Your paper should be 1 to 2 pages in length (not including references) with 12-point Times New Roman font, one-inch margins, and APA-formatted citations for all sources used.

Critical Elements Exemplary (100%) Proficient (90%) Needs Improvement (70%) Not Evident (0%) Value Investigation of Current Situation Meets “Proficient” criteria with unusually inventive approach to situational analysis Describes reasonable, thoughtful approach to situation analysis Describes ineffective approach to situation analysis Does not describe valid approach to situational analysis 30 Improving Staff Communication of Results Meets “Proficient” criteria with unusually inventive solutions to the challenge of improving staff communication of important and critical results Proposes reasonable and thoughtful actions for improving staff communication of important and critical results Proposes actions for improving staff communication of important and critical results but proposal is unclear and/or open to interpretation Does not propose actions for improving staff communication 30 Relating TJC’s Patient Safety Goals to Plans Meets “Proficient” criteria with highly nuanced understanding of relationship of TJC’s Safety Goals to plan Clearly and thoughtfully relates TJC’s Patient Safety Goals to plan Partially relates TJC’s Patient Safety Goals to plan Does not relate TJC’s Patient Safety Goals to plan 30 Writing (Mechanics/Citations) Includes no errors related to organization, grammar and style, and APA citations Includes minor errors related to organization, grammar and style, and APA citations Includes some errors related to organization, grammar and style, and APA citations, but errors do not impede understanding Includes major errors related to organization, grammar and style, and APA citations that impede understanding of the submission 10 Total 100%

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