Diverse Workforce and Communication

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Diverse Workforce and Communication

In this assignment, you will study the advantages and disadvantages of a diverse workforce.

Using the Internet, research about working with or leading a diverse workforce.


You work for a large financial institution that in the past ten years has developed new products and services that appeal to a very diverse customer base located throughout the world. You have been asked by your CEO to lead an effort to discuss the importance of having a diverse workforce that can effectively serve your organization’s customer base.


Based on the scenario, complete the following tasks:

  • Identify five main points you plan to make about the values of having a diverse workforce, and present a detailed sample agenda for your meeting.
  • Answer the following questions in the detailed sample agenda:
    • What are some of the advantages in having a diverse workforce? Mention at least five advantages.
    • What are the possible conflicts that could arise due to a diverse workforce and what are some of the ways to overcome them?
    • How can a common standard of work-related behavior in a diverse workforce be developed? Do the leaders need cross-cultural training?
    • Do you think the leaders need to visit the major customer base areas to understand their work culture and backgrounds better? Discuss at least five relevant reasons for your answer.
    • Which nonverbal communication methods generally differ between the US workforce and some of the other countries? Support your answer with examples.

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