If the organization can be Mercy hospital or Genesis healthcare otherwise any
healthcare facility in US works
1 Introduction – Provide an overview of the project and the process you went through in
completing it
2 Background information – Provide information to the reader about the organizations
your interviewees described
a Description of the organization – Type of business, sales volume, number of
employees, etc
b Brief History – Brief chronology of important organizational events
c Mission and Vision – Describe the overall focus and direction of the
organization
d Market and customers – Products or services provided, competition, type of
customer, etc
e Current performance metrics (Profitability, stock performance, ROE, etc)
3 Analyze the relevant facts obtained from the interviewees you selected using the
Organizational Behavior Audit Template If you interviewed people from different
organizations, pick one organization to write about
4 Determine and describe the root problems – Describe both the positive and negative
factors that appeared to affect their personal job performance and commitment to the
organization
5 Select “one†of the negative factors you discovered that you feel would have the most
significant impact on improving their job performance and commitment if it were
eliminated or fixed
6 Generate alternatives – Identify and describe at least three alternatives to eliminate or
fix the negative factor you selected
7 Evaluate alternatives – Evaluate each alternative relative to its strengths and
weaknesses
8 Choose alternative(s) – Select one or more alternatives and discuss them as
recommendations
9 Describe an implementation plan including metrics – Discuss how you would suggest
their organizations implement the alternative(s) you selected to improve employee job
performance and commitment Include the measures you would use to determine the
extent to which they were effective
10 Summary and conclusions – Provide a concise summary and describe your
conclusions 11 References – Provide a list of references in APA format
BELOW ARE QUESTIONS THAT can have answers made up TO BE
INCORPORATED IN THE PAPER
Organizational Culture
1 What does the term organizational culture mean to you? How would you describe the
culture of the organization?
2 What’s it like to work here (or there)?
3 How would you describe the “values†of the organization?
4 What do (or did) people get rewarded for doing?
5 What do (or did) people get in trouble for doing?
Organizational Structure
1 How is (or was) the company organized?
2 How formal are (or were) the work rules and procedures?
3 Where in the organizational structure do (or did) important decisions get made? Just at
the top or at all levels?
4 In your department, how many people report (or reported) to the supervisor or
manager?
5 Is (or was) there a formal “chain of command?†How does (or did) it work?
Group Mechanisms
Leadership
1 How would you describe the practice or behaviors of leaders in this organization?
2 What do (or did) the leaders do to inspire employees to perform at their best?
3 How do (or did) leaders spend their time?
4 Do (or did) leaders focus most on tasks or people?
5 Are (or were) people valued?
Teams
1 Does (or did) the organization utilize formal or informal teams?
2 Is (or was) teamwork encouraged?
3 Are (or were) you a member of a team? If so, how is or was the team working?
4 Are (or were) teams empowered to make important decisions?
5 How do (or did) you or did you feel about working on a team? Individual Mechanisms
Job Satisfaction
1 How would you describe your overall level of job satisfaction?
2 What factors increased your level of job satisfaction?
3 What factors tended to decrease your level of job satisfaction?
4 If you had to name the one thing that most affects (or affected) your level of job
satisfaction, what would that be?
5 Overall, how do (or did) you feel about your job?
Stress
1 Would others describe your job as a high stress or low stress job? Why?
2 Do (or did) you experience stress on the job? If so, what kinds of things cause (or
caused) stress in your work environment?
3 When you experience (or experienced) stress what kinds of things do (or did) you do to
cope with it?
4 What does (or did) the company do to help employees who experience (or
experienced) stress?
5 What kinds of support systems are (or were) available to employees?
Motivation
1 What factors tend to increase and decrease your level of job motivation?
2 Are (or were) rewards distributed fairly within the organization? Please explain
3 What good things happen (or happened) to you when you perform at a high level in
this organization?
4 Are (or were) there any negatives associated with performing at a high level in this
organization?
5 What is rewarding to you?
Trust, Justice, and Ethics
1 Are (or were) people treated fairly? Explain
2 How much trust do (or did) you have in the management team?
3 How much trust do (or did) you have in your supervisor or manager?
4 What happens (or happened) to employees when they make mistakes?
5 Is (or was) ethical behavior expected and encouraged within the organization? Explain
Learning and Decision Making
1 How are (or were) decisions made within the organization?
2 Do (or did) employees participate in making important decisions? Explain
3 Is (or was) job experience valued in this organization? Explain
4 Do (or did) you have opportunities to learn, grow, and develop within the organization?
Explain
5 Is (or was) learning valued in this organization? Explain Individual Outcomes
Job Performance
1 How would you describe your overall level of job performance in this organization?
2 From your perspective, what are (or were) some of the factors that affect or affected
your overall job performance?
Organizational Commitment
1 How would you describe the level of commitment you have (or had) to stay with this
organization for the long term?
2 From your perspective, what are (or were) some of the factors that affect (or affected)
your overall commitment to stay with this organization?